Question 1

What is Social Engager?

Accepted Answer

Social Engager is an AI-powered Chrome extension and PWA that helps you write perfect social media replies in seconds. It analyzes the post you're replying to, understands the context and platform, then generates three reply options that match your voice and tone. Think of it as your personal engagement assistant that never sleeps.

Question 2

How is this different from ChatGPT/Claude?

Accepted Answer

Great question! While ChatGPT and Claude are general-purpose AI assistants, Social Engager is specifically built for social media engagement. We automatically detect the platform you're on, extract the post content, analyze sentiment, and generate platform-appropriate replies. You don't need to copy-paste or write prompts—just click the extension icon and choose from three reply options. Plus, we give you Safe, Creative, and Bold variants so you control your brand risk.

Question 3

What platforms are supported?

Accepted Answer

We support all major social media platforms including Twitter/X, LinkedIn, Instagram, Facebook, Reddit, YouTube comments, TikTok, and most other social networks. Our platform detection is automatic—the AI adapts its tone and style based on where you're posting.

Question 4

How do I install the extension?

Accepted Answer

Installation is simple: 1) Visit the Chrome Web Store and search for 'Social Engager', 2) Click 'Add to Chrome', 3) Sign up for a free account, 4) You're ready to go! The extension icon will appear in your browser toolbar. Just click it when you're on any social media site and want to generate a reply.

Question 5

Does it work on mobile?

Accepted Answer

Yes! We offer a Progressive Web App (PWA) that works on mobile browsers. While the Chrome extension is desktop-only, you can access Social Engager on your phone by visiting app.replied.social and adding it to your home screen. The mobile experience includes all the same features.

Question 6

How many replies can I generate per day?

Accepted Answer

Free users get 10 generations per day, which resets at midnight UTC. Premium users get 50 generations per day. Each generation gives you 3 reply variants (Safe, Creative, Bold), so you're actually getting 30 or 150 reply options respectively. If you consistently hit your limit, let us know—we're flexible!

Question 7

Can I edit replies before posting?

Accepted Answer

Absolutely! In fact, we encourage it. Social Engager generates replies and inserts them into the comment box—you maintain full control. Edit, tweak, or completely rewrite before posting. Think of us as your starting point, not your final word.

Question 8

Will it sound like me?

Accepted Answer

Yes! Our AI is trained to match your writing style. For even better results, create a custom persona that captures your voice, preferred phrases, and personality. The more you use Social Engager, the better it gets at matching your style. You can also switch between multiple personas if you manage different brands or accounts.

Question 9

What are custom personas?

Accepted Answer

Custom personas let you define your voice and style. Create a persona by describing how you write—casual or professional, use of emojis, preferred phrases, topics you care about, etc. Free users get 3 custom personas, Premium users get unlimited. This is perfect for agencies managing multiple client voices or solopreneurs with different brand personalities.

Question 10

What is Creator Mode?

Accepted Answer

Creator Mode transforms your replies into audience-building opportunities. Instead of just responding, Creator Mode helps you add value, ask engaging questions, subtly promote your content, and turn conversations into followers. It's strategic engagement that grows your presence while staying authentic and helpful.

Question 11

How much does it cost?

Accepted Answer

Social Engager is free forever with 10 generations per day. Premium is $19/month or $15/month billed annually (save 20%). No hidden fees, no surprise charges. You can start free and upgrade only when you're ready.

Question 12

What's included in Premium?

Accepted Answer

Premium includes: 50 generations/day (vs 10 free), unlimited custom personas (vs 3 free), priority processing for faster responses, extended history (500+ entries vs 50), priority customer support, early access to new features, and the ability to export your analytics. It's built for creators who are serious about growth.

Question 13

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime with one click. No questions asked, no retention tactics. If you cancel, you'll keep Premium features until the end of your billing period, then automatically drop to the free tier. We're confident you'll love it, but we never trap users.

Question 14

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied with Premium within the first 30 days, email support@replied.social and we'll refund you in full. After 30 days, no refunds, but you can cancel anytime to avoid future charges.

Question 15

Do I need API keys?

Accepted Answer

Nope! We handle all the AI backend for you. No need to sign up for OpenAI, Anthropic, or Google accounts. No API keys to manage. Just use Social Engager and we take care of everything. This is included in both free and premium tiers.

Question 16

Does it work for multiple accounts?

Accepted Answer

Yes! You can use Social Engager across multiple social media accounts. Create different personas for each account and switch between them with one click. This is perfect for agencies, social media managers, or anyone juggling multiple brands.

Question 17

Is my data safe?

Accepted Answer

Absolutely. We take security seriously. Your data is encrypted in transit and at rest. We never sell your information. We only access the posts you explicitly generate replies for—we don't scrape your DMs, followers, or personal data. Read our full privacy policy at replied.social/privacy.

Question 18

Can I export my history?

Accepted Answer

Premium users can export their reply history and analytics as CSV or JSON files. This is useful for tracking engagement strategy, client reporting, or backing up your work. Free users can view the last 50 entries in-app.

Question 19

What browsers are supported?

Accepted Answer

The Chrome extension works on Chrome, Edge, Brave, and other Chromium-based browsers. We're working on Firefox support. The PWA works on any modern mobile browser (Safari, Chrome, Firefox mobile).

Question 20

Does it work offline?

Accepted Answer

No, Social Engager requires an internet connection to generate replies since we use AI models in the cloud. However, you can view your reply history offline in the PWA.

Question 21

How do you protect my data?

Accepted Answer

We use enterprise-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We're SOC 2 Type II compliant (in progress) and follow GDPR guidelines. We conduct regular security audits and never store your social media passwords—we only access content you explicitly interact with using our extension.

Question 22

Do you sell my information?

Accepted Answer

Never. We don't sell, rent, or share your personal information with third parties for marketing purposes. We're a software company, not a data broker. Our business model is simple: you pay us for a tool that saves you time. That's it.

Question 23

Can I delete my account?

Accepted Answer

Yes, you can delete your account anytime from Settings. This permanently removes all your data, history, personas, and analytics within 30 days. If you're on Premium, we'll cancel your subscription and stop future billing immediately.

Question 24

Is it safe for client accounts?

Accepted Answer

Yes! Many agencies use Social Engager to manage client social media. Create separate personas for each client, and we'll never cross-contaminate their voices or data. You can also set up team access controls (coming soon) to manage permissions across your agency.

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